Shipping/Returns
SHIPPING INFORMATION
Once your order is placed, it is processed in our Birmingham Atelier. You will receive a dispatch notification via email with tracking details. Orders placed after 1pm and on weekends will be processed the next working day.
Please Note:
The processing time for all clothes takes approximately 14 days
Pre-order items have specific processing time
SHIPPING CARRIERS
UK orders are shipped via Royal Mail, Evri and DHL.
SHIPPING CONFIRMATION
Once dispatched, you will receive an email confirmation with tracking details.
CUSTOMS & TAXES
We are not liable for customs clearance fees, taxes, or customs holding times in the shipping destination.
DOMESTIC SHIPPING (UK)
Free with orders over £200
UK: £3.50 (2-5 working days)
INTERNATIONAL SHIPPING
Europe: £15 (up to 15 working days)
USA: £25 (up to 15 working days)
Rest of the World: £25 (up to 15 working days)
Returns
You have 7 days from the order being dispatched to return, in a saleable condition, for a guaranteed refund. Sale/discount items are exchange only.
Items must be returned in their original condition with tags attached. Email info@itunumary.com with:
Your original email/name and order number.Item name.
Item size and issue description.
Item you would like in exchange (of equal or greater value).
Return shipping costs are the customer's responsibility. Use proof of postage and insured delivery. For international exchanges, mark your return as “I am returning items” to avoid customs charges.
If you have any further questions, please contact us at info@itunumary.com.